General Terms and Conditions of Contract and Travel (AVRB)
|1. Area of Application|
|The General Terms presented are an integral part of the agreement between you, as the customer, and Schaffhauserland Tourism (SHLT), subject to SHLT being the organiser – e.g. with package tours (also called, ‘packages’). To be considered valid as a pack-age tour, a minimum of two of the following services must be specified in advance, if this combination is to be offered as an all-in price, and lasts longer than 24 hours or an overnight stay is included: a) transportation; b) accommodation; c) other touristic services, that are not additional services for transportation or accommodation and that make up a considerable part of the total package. The ‘AVRB’ Terms and Conditions are valid for all travel participants. In cases where SHLT acts as intermediary with only one other organiser, accommodation provider or another service provider then the general contract terms of that partner apply.|
|2. Contract Conclusion|
|The contract is valid when there is an oral or written booking. Early bookings will generally be confirmed in writing by SHLT.|
|The services are listed in the description of the respective offers. Where options are listed, (e.g. various hotels), they will be designated according to availability by SHLT. Where possible, any preferences on behalf of the customer will be observed.|
|The valid price is the one agreed upon prior to the booking of the individual package. The prices quoted in foreign currency are recommended prices. On payment the actual exchange rate of the day applies.|
|5. Terms of Payment|
|Unless otherwise agreed, payment is to be made by invoice (account details or payment slip for transfer), resp. directly at the counter, (cash/Maestro/credit card). Payment terms, stated on the invoice, are generally 30 days.|
|6. Change in Prices or Services|
|Change in prices regarding standard price examples published earlier or changes in services are possible, as long as the character of the service rendered is maintained. The services and prices defined at the time of booking are valid. As a rule, an individual offer is made prior to your booking. Should a major change be made after the booking, you can accept the change or withdraw from the contract.|
|7. Cancellation of a Package Tour by SHLT|
|SHLT reserves the right to cancel an offer/service where necessary, if compelling reasons justify this action. In this case any possible advance payments will be fully reimbursed or an alternative date or alternative offer will be made.|
|8. Cancellation Terms|
|For cancellations on your part, unless otherwise agreed, the following terms of cancellation apply. |
Cancellations after receipt of the definite confirmation: 10 % of the total costs, but min. CHF 50.-
Cancellation less than 3 days prior to start: 50 % of the total costs
Cancellation less than 24 hours prior to start or no-show: 100 % of the total costs
As guarantee, especially for hotel bookings, a credit card number and other relevant details can be requested. We highly recommend, particularly for large amounts, to take out cancellation insurance. Should you not be able to participate due to health rea-sons, then the booked tour can be transferred to one or more persons, as organised by you, as replacement/s, to an equivalent extent.
|9. Complaints / Disagreement|
|Should there be any complaint to lodge, it should be reported immediately and directly on location, so that the problem can possibly, be solved. If you are not satisfied with the services provided, we kindly ask you to contact us immediately.|
|SHLT is only liable for any damage incurred, in the event of SHLT being responsible and for which it is formally and legally bound. Liability for theft and damage of valuables and baggage cannot be accepted. Please ensure that you have the necessary insurance, especially, a valid health and accident insurance.|
|11. Act of God|
|SHLT and its partners reserve the right, also in your interest, to change the itinerary, resp. the accommodation, when unforeseen circumstances occur and it is deemed necessary. We will seek to provide comparable substitute services.|
|12. Applicable Law and Place of Jurisdiction|
|Only Swiss Law is applicable regarding the legal contract, in particular, regarding the Federal Law pertaining to package tours and holidays (SR 944.3). Place of jurisdiction is Schaffhausen.|
|Schaffhausen, 1. January 2013|
|1.1. These general contractual conditions govern the contractual relationship between you and Schaffhauserland Tourismus for all guided tours organised by Schaffhauserland Tourismus.|
|2. Conclusion of contract|
|2.1. The contract is concluded upon acceptance of your booking with Schaffhauserland Tourismus in writing (letter, e-mail, fax or internet), by phone or on site at one of our tourist offices.|
|3. Terms of payment|
|3.1 Invoice by mail or e-mail.
3.2 All prices are in Swiss francs including the statutory VAT.
|4. Group size|
|4.1 The maximum group size is published on www.schaffhauserland.ch in the corresponding guided tour. Larger groups need parallel guiding.|
|5. Express surcharge|
|5.1 An express surcharge will be due (CHF 40.00 for the first, CHF 30.00 for each other guide), if a booking is made only one day before the tour date.|
|6. Cancellation charge|
|6.1 Non-appearance of the group (no show): 100 % of the costs.
6.2 Cancellation less than 48 hours prior to the guided tour: 100 % of the costs.
6.3 Cancellation more than 24 hours prior to the guided tour: processing fee of CHF 40.00.
|7.1 In case of delays, the duration of the guided tour will be reduced correspondingly or an additional fee of CHF 40.00 for every 15 minutes or part thereof has to be paid cash to the guide.|
|8. Change of booking by customer|
|8.1 For changes (e.g. time, place) after receipt of the confirmation an additional fee of CHF 40.00 will be charged.|
|9.1 The tours take place in all weather conditions and are made on foot. Please pay attention to appropriate footwear.
9.2 Price changes are left. All rates are including 8 % VAT.
9.3 Tour operators receive a reduction of 10 % on our offer of guided tours except Night Watchman tours.
|10.1 In case of an accident during the tour we assume no liability. Insurance is the participants own responsibility|
|11. Applicable law and place of jurisdiction|
|11.1 Only Swiss law is applicable for the contractual relationship. Court of jurisdiction is Schaffhausen.|
|Schaffhausen, 1. December 2015|